Terms of Service

1. About these terms

These Terms of Service apply to shopazuri.com and order requests submitted through it. “Azuri”, “we”, “us” and “our” refer to the Azuri brand operating this website in Trinidad and Tobago. Our customer contact details are azuriclothingtt@gmail.com and (868) 434-8695.

Read these terms, our Shipping & Returns policy and Privacy Policy before submitting an order. By submitting an order request, you agree to these terms. If you are under 18, please have a parent or guardian place the order.

2. Order requests and acceptance

Choose the colour, size and quantity you want, check the details in your bag, and provide accurate contact and delivery information at checkout. Availability is checked when an order request is submitted.

The automatic acknowledgement and order reference confirm receipt of your request; they are not final acceptance of a sale. Azuri will contact you to confirm availability, the total, payment arrangements and delivery. A sale is accepted when we expressly confirm acceptance of those arrangements to you.

If an item cannot be supplied, we will explain the available options. We will not substitute a different item or increase an agreed total without your agreement. If we cannot fulfil an accepted order, any payment for the unfulfilled items will be refunded, subject to your applicable consumer rights.

3. Products and measurements

Product descriptions and the Size & Fit Guide explain the garment’s fabric, fit and measurements. Measurements are garment measurements in centimetres, not body measurements. Colours can appear different on different screens.

These explanations do not excuse a product that is faulty, materially different from its description or otherwise fails to meet applicable legal standards.

4. Prices and delivery fees

Prices are shown in Trinidad and Tobago dollars (TTD). The checkout displays a merchandise subtotal, delivery fee and total before you submit your request.

Delivery is currently available within Trinidad and Tobago only. The fee is calculated from the town or city you enter, using our delivery-area rates. These currently range from TT$40 to TT$80; Tobago is TT$80 islandwide.

Enter the correct delivery town and a complete street address. If the address cannot be matched, or an address correction changes the applicable rate, contact us so the correct fee can be confirmed before the sale is accepted. You may decline a revised quote. We will not add an undisclosed charge to an agreed order.

If a pricing or product-information error affects your request, we will contact you and give you the choice to proceed with the corrected details or cancel. Your mandatory legal rights are unaffected.

5. Payment

The current website submits order requests and does not take payment at checkout. Azuri will confirm the available payment method directly with you. Do not send card numbers, card security codes or online-banking passwords by email, text message or through a product review.

An automatic order acknowledgement is not a payment receipt. Keep the order reference and any payment confirmation we provide.

6. Delivery arrangements

We will contact you about delivery arrangements and any delivery estimate. Delivery dates are estimates unless we expressly agree otherwise. Please provide accurate information and make reasonable arrangements to receive the order.

If delivery is delayed or unsuccessful, contact us using your order reference. We will explain the next steps and any proposed redelivery cost before you agree to it. See our Shipping & Returns policy for further information.

7. Changes, cancellations and returns

Contact us promptly if you need to correct, change or cancel an order. We will confirm what is possible based on its status. Once an order has been dispatched, the return process may apply.

Our voluntary return policy allows eligible returns within 30 days of delivery, subject to the conditions in our Shipping & Returns policy. Contact us before sending a return so we can provide the return instructions and explain any applicable delivery arrangements.

The conditions for a voluntary return do not remove your rights concerning faulty, incorrect or misdescribed goods. Contact us about these issues even if an item has been opened or a voluntary-return condition cannot be met.

8. Customer reviews

Reviews must reflect your honest experience. Do not submit another person’s private information, unlawful material, spam or misleading claims. By submitting a review, you authorise Azuri to display your chosen display name, rating, review title, review text and relevant product details on the website.

Reviews are checked before publication. We may reject or remove content that breaks these rules, but a review will not be rejected simply because it is negative. A published review is not automatically a verified-purchase review.

9. Website use and content

Use the site lawfully. Do not submit fraudulent orders, interfere with its operation, attempt unauthorised access or use automated requests to disrupt stock or checkout. We may restrict misuse while respecting our obligations on accepted orders.

The Azuri name, logo and website materials must not be copied or used commercially without the relevant permission, except where permitted by law. Links to third-party sites are provided for convenience; their own terms apply.

10. Your consumer rights and disputes

Nothing in these terms or our other policies excludes a remedy, warranty, liability or consumer right that cannot lawfully be excluded or restricted. This includes rights relating to faulty or misdescribed goods. We do not exclude responsibility for fraud or anything else for which the law does not permit exclusion.

These terms are governed by the laws of Trinidad and Tobago, subject to any mandatory rights that apply to you. Please contact us first so we can try to resolve an issue. This does not prevent you from seeking independent advice, contacting the Consumer Affairs Division or using any court or remedy available to you.

11. Updates and contact

We may update these terms by publishing a dated version here. Changes apply to future requests and do not retrospectively change an accepted order without your agreement, unless required by law.

Email azuriclothingtt@gmail.com or call (868) 434-8695. Please include your order reference if your question concerns an order.